> ## Documentation Index
> Fetch the complete documentation index at: https://docs.obvlo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Web App (Digital Concierge)

> Plan rollout of Hosted (Digital Concierge).

Use this guide to plan rollout of the hosted Web App, also referred to as Digital Concierge.

## What this product is

Web App (Digital Concierge) is Obvlo's hosted guest-facing experience. It is delivered by URL or QR and does not require your team to host frontend infrastructure.

## Best use case

Use Hosted (Digital Concierge) when you want a full guest-facing experience hosted and maintained by Obvlo — with no self-hosted infrastructure required.

## What to align before setup

* Destinations included in launch scope
* Distribution touchpoints (for example, shortlinks, QR codes, pre-arrival emails)
* Personalisation expectations and guest journey goals
* Internal owner for content approval and post-launch monitoring

## Rollout milestones

<Steps>
  <Step title="Confirm destination and content readiness">Content should be reviewed and approved in the Portal before the experience goes live.</Step>
  <Step title="Confirm launch touchpoints and owner responsibilities">Agree which channels will distribute the experience and who is accountable for each.</Step>
  <Step title="Confirm launch dates and test window">Set a target go-live date and schedule a test window before opening to guests.</Step>
  <Step title="Validate launch journey and escalation path">Test the full guest journey and confirm who owns escalation if issues arise post-launch.</Step>
</Steps>

## Who does what

* **Your team** owns rollout planning, approvals, and channel distribution.
* **Obvlo** hosts the product and supports onboarding and readiness checks.

## Related FAQs

| Question                                        | Answer                                                                                                             |
| ----------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| How quickly can we launch Web App?              | Web App is the fastest path for most teams as Obvlo hosts and maintains it.                                        |
| Do we need to host any frontend infrastructure? | No. Web App is hosted by Obvlo and delivered by URL or QR.                                                         |
| Can we personalise the guest journey?           | Yes. Web App can capture traveller context and adjust recommendation ranking.                                      |
| When should we choose Web App over Widget?      | Choose Web App for a full hosted guest experience. Choose Widget to embed the experience in your existing website. |

## Related pages

* [Getting Started](/getting-started/start-here)