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Use this guide to plan rollout of the hosted Web App, also referred to as Digital Concierge.

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What this product is

Web App (Digital Concierge) is Obvlo’s hosted guest-facing experience. It is delivered by URL or QR and does not require your team to host frontend infrastructure.

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Best use case

Use Hosted (Digital Concierge) when you want a full guest-facing experience hosted and maintained by Obvlo — with no self-hosted infrastructure required.

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What to align before setup

  • Destinations included in launch scope
  • Distribution touchpoints (for example, shortlinks, QR codes, pre-arrival emails)
  • Personalisation expectations and guest journey goals
  • Internal owner for content approval and post-launch monitoring

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Rollout milestones

1

Confirm destination and content readiness

Content should be reviewed and approved in the Portal before the experience goes live.
2

Confirm launch touchpoints and owner responsibilities

Agree which channels will distribute the experience and who is accountable for each.
3

Confirm launch dates and test window

Set a target go-live date and schedule a test window before opening to guests.
4

Validate launch journey and escalation path

Test the full guest journey and confirm who owns escalation if issues arise post-launch.

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Who does what

  • Your team owns rollout planning, approvals, and channel distribution.
  • Obvlo hosts the product and supports onboarding and readiness checks.
QuestionAnswer
How quickly can we launch Web App?Web App is the fastest path for most teams as Obvlo hosts and maintains it.
Do we need to host any frontend infrastructure?No. Web App is hosted by Obvlo and delivered by URL or QR.
Can we personalise the guest journey?Yes. Web App can capture traveller context and adjust recommendation ranking.
When should we choose Web App over Widget?Choose Web App for a full hosted guest experience. Choose Widget to embed the experience in your existing website.