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This page is for customer teams onboarding with Obvlo. Follow the steps in order, or jump to the section that matches your current stage.
If any terms are unfamiliar, read Terminology first.

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Step 1: Defining your content needs

This first step gives Obvlo the core inputs needed to begin content creation quickly.

Brand and tone inputs

Share your brand guidelines, tone of voice, logos, colours, and key editorial rules.

Launch destinations

Confirm which destinations are in scope for launch.

Optional content preferences

Share any preferred themes or content priorities if you want to guide the initial setup.

Implementation path

How you plan to deliver content to guests: through your website, a hosted experience, or a direct integration. This helps Obvlo set up content to match your delivery approach from the start.

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Step 2: Creating your content

This is where Obvlo sets up your destinations and generates your content set.
  • Apply available brand and tone inputs
  • Generate guides, listings, and related content
  • Deliver content ready for your review and updates

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Step 3: Reviewing your content

Your team can review and personalise content in the Portal before launch.
  • Review guides, listings, pages, and promos
  • Edit copy, imagery, and categorisation where needed
  • Approve launch-ready content when needed
  • Request updates from Obvlo where required
For detailed guidance on reviewing and managing content in the Portal, use the Portal guide.

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Step 4: Using your content

This is where you activate the implementation path already agreed.
  • SEO and discoverability: Microsite — search-friendly HTML pages to improve destination discoverability
  • Guest experience: Web App (Digital Concierge) — a full guest-facing experience hosted by Obvlo
  • Digital channel enhancement: Embeddable Widget (Trip Planner) — embed Obvlo content inside your existing website
  • Custom integrations: API — onboard API delivery, then move into developer implementation pages

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Step 5: Going live

1

Confirm content readiness

Make sure launch content has been reviewed, approved, and signed off.
2

Confirm implementation readiness

Check that your agreed delivery path is configured and connected to the right destinations.
3

Test the live experience

Validate branding, content display, links, language behaviour, and responsiveness.
4

Confirm ownership and monitoring

Make sure your team knows what is live, where performance is monitored, and who owns escalation.
After launch, monitor engagement and feedback, refresh content where needed, and adjust rollout priorities over time.
Before you start, confirm who on your team owns approvals and day-to-day updates. That person is your point of contact with Obvlo throughout onboarding.

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Common questions

QuestionAnswer
Where do I start?You’re here. Follow the 5 steps above in order.
How do I choose the right delivery path?See Step 4 above or Help FAQs.
What do terms like Guide, Listing, and Portal mean?See Terminology or the Glossary.
Where do I find product-specific questions?Use the FAQ — it is organised by product area.